Every Lepoem purchase is delivered door to door by courier, to ensure a fast and safe delivery process.

If you wish to return the purchase, for any reason, we will send a courier on our behalf (and at our expense) to you to collect the purchased product. 

We allow an exchange or a full refund for the piece of jewelry within 14 days of receiving the item, as long as the item is still in its original condition.

Canceling or returning an item that is custom designed for you (design your own) is possible only after the first stage of the process, after creating the 3D digital model and before the gold has been molded.

* Returning an item by courier free of charge to the Company applies only in Israel and is limited to 2 items per purchaser.  In any other case the delivery will be executed at the purchaser’s responsibility and expense solely by the courier company that Lepoem works with, which commits to shipping insurance.

** International Returns and Exchanges – In case of a return, exchange or cancellation of an international purchase, various regulatory charges may apply that are not within our control. Therefore, it is clarified that the shipments, taxes and fees are solely the purchaser’s responsibility and at her expense. Shipping will only be carried out via the DHL Company. If the Company is forced to pay, due to said charges, the Company will be entitled to deduct the amount from the purchase amount without the need for the purchaser’s approval, and the Purchaser waives any argument and/or demand and/or claim with respect thereto.

***for further information about returns and refunds check out our terms of use.